At Fred Perry we want you to be delighted every time you shop with us. Occasionally though, we know you may wish to change your mind. If you need to return an unused item you can do so within 28 days after delivery, for an exchange or refund as required. You must have a valid receipt for us to process a refund. No refund will be issued after 28 days.
There is a number of ways that you can return your item:
- Return it to a Fred Perry shop in Saudi Arabia for a refund within the 28 day window.
- Call our Customer Services team on +966 (0)11 5202888 to arrange a collection.
Customers should quote the order number, item code & quantity of items returned. If payment was through cash on delivery then refunds must be transferred to customer’s bank account. Please quote the International Bank Account Number (IBAN), Bank Name & Address in the refund request. Exchanges are only available at our Fred Perry shops.
We will email to notify you as soon as your return has been processed. In the unlikely event that you don't receive this email within 14 working days of posting your parcel to us. If you returned your parcel back via a tracked service please state the tracking/reference number when you contact us.
Once we receive your parcel, it will be processed within 14 working days (during busy periods this can vary). Please allow an additional 2-5 days for the credit to post to your account, as each bank's processing times varies. Please note that we do not have any control over this part of the process. We are not liable for, and cannot take any responsibility for, any bank charges that you may incur during the refund process. We will refund you the monetary value of the items returned to us, at the price you purchased them.
The goods must be returned in the same condition as received and if possible with all packaging. Items returned must be unworn, in re-sellable condition and with tickets intact. Please note that we do not offer refunds or exchanges on our swimwear items, unless faulty. Fred Perry reserves the rights to refuse a refund or exchange if the goods returned are deemed to have been damaged, worn or tampered with. This does not affect your statutory rights. Please note that we are only able to exchange an item for the same style in a different colour/size. Items must be returned in the country of purchase. Refunds can only be made to the original card of purchase.
Refunds to a card other than the original can only be processed under the following circumstances: - The original account details have expired - The original account no longer exists
For any queries, you can contact our Customer Services team via Telephone at: +966 (0)11 5202888 Monday - Thursday 12:00pm to 7:00pm (KSA time zone)
Friday - Saturday 3:00pm to 10:00pm (KSA time zone)