If you are not available when the driver tries to deliver your parcel, the courier may attempt to leave the parcel with a neighbour. If they are unable to complete your delivery, they will leave a card with further delivery instructions.
You can track your order and find more information on our courier's website:
Want more control of your delivery? Both our courier partners have a mobile app where you can track your order, assign your safe-place and choose your preferred neighbour all from your mobile phone.