1. Customer Care Team
  2. RETURNS & REFUNDS

RETURNS & REFUNDS

Returning My Order

  • How do I know you have received my returned goods?
  • How do I return items to you?
  • Can I return my online order to one of your stores?
  • Can I return by post an item purchased in a Fred Perry shop?
  • I am missing my delivery & returns note
  • What is your returns policy?

Exchanges

  • Can I return an item I received as a gift?
  • I have a faulty item bought in a non-Fred Perry store

My Refund

  • How long will it take for the refund to show on my account?
  • Can I get my refund processed onto a different card?
  • Can I claim VAT back on my purchase made online?
  • Why wasn't I refunded the delivery charge when my return was processed?
  • I have been refunded the incorrect amount

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