RETURNS & REFUNDS

Returning My Order

• How do I know you have received my returned goods?
• How do I return items to you?
• Can I return my online order to one of your stores?
• Can I return by post an item purchased in a Fred Perry shop?
• I am missing my delivery & returns note
• What is your returns policy?

Exchanges

• How do exchanges work?
• Can I return an item I received as a gift?
• I have a faulty item bought in a non-Fred Perry store

My Refund

• How long will it take for the refund to show on my account?
• Can I get my refund processed onto a different card?
• Can I claim VAT back on my purchase made online?
• Why wasn't I refunded the delivery charge when my return was processed?
• I have been refunded the incorrect amount