IMPORTANT: Any stock that is returned to our warehouse is quarantined for 72 hours before being processed by staff in protective gloves. This may delay your refund by a few days.
RETURNS VIA UPS
Return your unwanted items for free, by completing the complimentary UPS returns form below.
- Complete the returns form above. Please include your name, return address, contact information and order number. You will need to select if you want to email and/or print the label.
- Mark on the delivery & returns note included with your order which items you are returning; the reason for returning them. Please ensure this is enclosed inside your parcel before sending.
If you have lost this form, please click here.
- Once you receive your UPS returns label by email, print off and attach it to your parcel, ensuring that all original delivery labels are covered to avoid confusion.
- Drop off your parcel at locations of The UPS Store®, any UPS Drop Box*, any UPS Customer Centre, UPS Alliance Locations (Office Depot® and Staples®) or any UPS Authorised Shipping Outlet; or give your package to a UPS driver.
Please note: if you wish to schedule a collection, then you will be required to pay any costs incurred.
*The maximum acceptable size for each UPS Drop Box package is 16" x 13" x 3".