How do I return items to you?

IMPORTANT: Any stock that is returned to our warehouse is quarantined for 72 hours before being processed by staff in protective gloves. This may delay your refund by a few days.

RETURNS VIA UPS

Return your unwanted items for free, by completing the complimentary UPS returns form below.

1. Complete the returns form above. Please include your name, return address, contact information and order number. You will need to select if you want to email and/or print the label.

2. Mark on the delivery & returns note included with your order which items you are returning; the reason for returning them. Please ensure this is enclosed inside your parcel before sending.
   If you have lost this form, please click here.
   
   
3. Once you receive your UPS returns label by email, print off and attach it to your parcel, ensuring that all original delivery labels are covered to avoid confusion.
   
   
4. Drop off your parcel at locations of The UPS Store®, any UPS Drop Box*, any UPS Customer Centre, UPS Alliance Locations (Office Depot® and Staples®) or any UPS Authorised Shipping Outlet; or give your package to a UPS driver.
   Please note: if you wish to schedule a collection, then you will be required to pay any costs incurred.

*The maximum acceptable size for each UPS Drop Box package is 16" x 13" x 3".