How do I know you have received my returned goods?

We will email to notify you as soon as your return has been processed by our warehouse.

In the unlikely event that you don't receive this email within 10 working days of posting your parcel to us, or up to 21 days if posting from outside the UK, please contact our Customer Care Team, who will look into this as a matter of urgency.

If you returned your parcel via a tracked service such as Yodel, please state the tracking/reference number when you contact us.