RETURNS & REFUNDS

Returning my Order

• How do I know you have received my returned goods?
• How do I return items to you?
• What is your Returns Policy?
• Can I return my online order to one of your stores?
• Can I return by post an item purchased in a Fred Perry shop?
• I am missing my Delivery & Returns note

My Refund

• How long will it take for the refund to show on My Account?
• Can I get my refund processed into a different card?
• Can I claim VAT back on my purchase made online?
• Why wasn't I refunded the delivery charge when my return was processed?
• I have been refunded the incorrect amount

Exchanges

• How can I return an item I received as a gift?
• I have a faulty item bought in a non-Fred Perry store

International Returns

• How do I return my order from outside the UK?
• Can I return my item(s) in a Fred Perry shop?